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Clients we work with:
“One of the strengths of The Learning Curve’s web-based application is its ability to allow ‘raters’ to rate multiple ‘clients’ by listing all the names of people to be rated all on one survey form (as opposed to them filling in 9 questionnaires). This saved time for everyone completing the survey and ensured a higher response rate.”
Cllr Andrew Palfreeman,
Cabinet Lead for Councillor Development
“With a client-centred approach from the start, TLC Online impressed me immensely. I am happy to give them my professional backing. TLC's product was assessed to be the 'right fit' for the Safe Information Group, and more than that, the company was professional, easy to discuss issues with and extremely responsive to suggestions for minor improvements/alterations. If you are serious about managerial development, seriously consider the use of TLC's click'nmix product.”
Gareth Way
HR & Training Director
Creditsafe Europe
“Since the initial TLC 360 implementation, a second, repeat cultural survey recorded an overall improvement of 33%, which includes a 43% improvement in leadership and 42% in communication.”
Simon Thompson
Head of ISS
“Some business contributions are not easily measured in £’s. But I have no doubt that the TLC 360 process has been of fundamental value to our business.”
Craig Thornton
CEO, Life & Health
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About Us
While click-360 focuses on the online surveys that measure individual, team and organisational effectiveness, we also offer able and experienced business leadership, combined with specialist expertise in organisational development and behavioural psychology. This combination allows us to address the critical internal factors which are holding back growth - effectively. We specialise in projects which are challenging - through either their operational or their human dynamics.
Since 1991, The Learning Curve (TLC) Ltd have provided services to help our clients attract, engage and retain staff. This has lead to them being more competitive and efficient. 360 degree feedback has been a fundamental component of our learning & development interventions for all this time.
Having experienced two unsuccessful partnerships with 3rd party 360 providers, in 2006 we set up a new division (TLC Online) specifically devoted to building and supplying the UK’s best web-based 360 tool. We have subsequently sold this tool to our own clients and a number of other UK learning &development consultancies.
More recently, our 360 tool has been joined by other web-based survey applications, for example to measure emotional intelligence, high-performing teams, organisational culture, employee engagement and customer satisfaction. We are more and more often being asked to design and deliver bespoke survey tools. For example, our client Diageo has commissioned us to build 4 different feedback applications which have translated into 13 languages for global usage. The Tata Beverages Group has commissioned an extensive review of their competencies and values which we have since turned into online survey tools.
Our expertise in 360 degree feedback from the point of view of running awareness sessions with participants and taking them through the feedback afterwards offers you:
- insights into the concerns that participants and responders might have about engaging in the process. Through our electronic user guides, and the way we have designed our web-based 360 tools, we have minimised the issues that get in the way of survey completion
- individual and group reports which have been designed to highlight key strengths and areas for development. Individual reports are brought to life through the comments that responders are encouraged to offer by making that option easy on the online tools.
- the only UK 360 tool that allows a feedback provider to complete surveys on more than one participant at the same time. Conventional tools require the rater to complete separate surveys, one after the other. This takes more time and can lead to responder fatigue, with a corresponding drop in quality of the feedback expressed.
Our psychological training means that we are:
- highly skilled in our diagnosis of what is working and not working in organisations and the people who work in them
- innovative, bringing solutions from the world of psychotherapy, which we then adapt for the business environment
- more effective, going deeper than most companies to create lasting change
- proficient at understanding, interpreting and working with people's unconscious material to address the hidden obstacles to performance
- experienced in working with talented but difficult individuals or dysfunctional teams; and making a positive difference
- very good at having difficult conversations with people, giving difficult feedback and holding a balance between compassion, support and challenge
- comfortable dealing with any behaviour, and always able to understand and work with it, absolutely confident we can make a positive difference.
Why Our Clients Like Us
- we’re credible
our operational and psychological expertise is obvious, and you can happily put us in front of anyone - we’re friendly
we don’t treat our clients like organisations, we treat you like people - we’re intelligent
working with us, you have the sense of a partner who brings new insight, fresh perspectives and clarity of thought. Our online applications are leading edge and constantly being developed - we’re professional
we focus on the brief and you can trust us to pursue it to a successful conclusion, as flexibly or as doggedly as required - we deliver
before accepting any brief we invest in a detailed assessment of the factors and conditions likely to determine the outcome, and only proceed when we’re confident all of these can be aligned successfully - we live up to our values
‘They’re authentic; they do exactly what they say they’ll do.’
Debs Gleeson, formerly Director of Talent Management at Boots PLC
Our Competitive Advantage
Every account is handled personally by one of our two directors, Colin Newbold or Nicky Pharoah. This gives our clients the comfort of knowing that each piece of work is given the highest level of attention and commitment.
We're not generalists, we're specialists. Our unique combination of business leadership together with expertise in organisational development and behavioural psychology results in meaningful and sustainable change in our clients. We employ some of the brightest UK IT talent to bring you survey tools that are simple yet deliver a comprehensive message.
Apart from the benefits of direct accountability and the reassurance of a high level of personal service, you also have the confidence that what we say we can do, we can – and do!
Our Approach
click-360 make sure that change becomes growth. Our role is simple: to work with you to break from old, ineffective, unhelpful patterns, and create new effective ones that make a difference to performance. We can't guarantee to remove the pain completely, but we do at least promise to make the results effective and worthwhile.
For us, meaningful and sustainable change begins on the inside – for individuals and organisations.